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- To get a refund for your Octopus card at the airport, you can find the MTR Customer Service Centre by taking the escalator down one level.
- Just say 'Refund, please' to the staff and they will refund you right away after checking your balance.
- When you get a refund, you will get your $50 card deposit and your remaining balance back, but a $9 fee will be deducted.
How-to
Octopus Card Refund 1. Go down one floor by escalator in front of Gate E at the airport
Go down one floor from the floor where the airline checks in.
Octopus Card Refund 2. Find MTR Customer Service Centre
Go straight until you see the picture below.
If you go to the place where there are half stairs,
Go up to the place where The Fasted link to the city is.
Customer Service Centre where you can get a refund for your Octopus card
Then there is MTR Customer Service Centre.
Octopus Card Refund 3. Submit your Octopus card and get a refund right away
Say "Refund, please." and they will check the balance and refund it right away.
Hong Kong Octopus card
We submitted 3 cards and got a refund for all 3.
(+) Deposit : $50
(+) Balance : Remaining amount
(-) Fee : $9
After that, you will get it back!
It was really easy!
Refund right away!
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