It's really hard to get a refund.

Go here, go there... Did you take the JR? Go to the Keisei...

I searched for a blog post about "refunding a Pasmo at the airport," and it told me to go to a specific place...

Ah...

I almost swore at the end. My legs hurt, too.

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I hope other people reading this don't go through the same thing...

If you want to get a refund for your Pasmo (파스모) transportation card, follow the steps below.

1. Go to the basement level (B1) of Narita Airport Terminal 1.

The Pasmo refund counter is in Terminal 1.

I took the Narita Express from Tokyo and got off at [Narita Airport Terminal 1].

This area is [Narita Airport Terminals 2 and 3], and the Korean Air check-in and boarding gate are in Terminal 1!

This is because I came by Narita Express, but the refund counter is on the basement level.

Take the escalator up and you'll be on the basement level!

This yellow JR PASS is what you pass by. You can return the ticket~~

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2. Go directly to the ticket booth next to the blue Keisei ticket gate.

They will refund your Pasmo at the ticket booth box next to the ticket gate you swipe your card to enter.

The blog post I read said to go to the [Keisei Ticket Counter] in the picture below, but it's not here. I hope no one else goes to the blue Keisei company based on the picture below.

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I went back and forth 5 times here. (WTF)

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This ticket counter is big, so you'll see it from anywhere.

Just walk 50m straight from here and you'll see the blue box next to the ticket gate in the picture above.

This is not the place. Don't go here...

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3. If your last used line was JR, you need to stop by the ticket booth next to the [JR Line] ticket gate in the picture below first.

My last line was JR Tamachi Station.

Go to the JR line ticket booth (red) to the right of the ticket booth (blue) where you refund your Pasmo.

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If you say you want to refund your Pasmo and that your last station was the JR line, they will make you swipe your card through a square machine and then give it back to you. Then, they tell you to go back to the Keisei company.

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Then you go back down...

Picture of the ticket booth next to the Keisei ticket gate from the other side. Over there on the right!

Pasmo Refund at the Airport: Ticket booth under the blue Keisei sign

They will add the 500 yen deposit and any remaining balance together.

Thank you!!

They will refund the deposit and any remaining balance.

I wanted the pink one, but haha...

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I recommend Pasmo (파스모) over Suica (스이카).

They say that if there is a remaining balance on Suica, they will deduct 200 yen before refunding.~~ If you ride the JR line a lot, you can get discounts. But the design of Pasmo is way better!!

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Pasmo refunds the remaining balance + the deposit!!

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But...

They work at the airport, but why can't they speak a single word of English?

It's so frustrating.

It's an international city, Tokyo.

It's Narita Airport.

What if the ticket booth staff can't speak a single word of English?

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They all answer in Japanese... It's really frustrating.

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I hope you don't get as upset as I did and that you can get your refund in one go! I'll summarize it again!

Refunding your Pasmo (파스모) transportation card at Narita Airport Terminal 1

1. If your last used station is not a JR line

(1) Go to the ticket booth to the right of the ticket gate for the blue Keisei line. You will receive a refund for the deposit + remaining balance.

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2. If your last used station is a JR line

(1) Go to the ticket booth to the left of the ticket gate for the red JR line. If you say that you want to get a refund and that your last station was the JR line, they will make you swipe your card through a machine and then give it back to you.

(2) Take the card you received back to the ticket booth to the right of the blue Keisei ticket gate and get a refund for the deposit + remaining balance.

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